Oracle Survey – Oracle Customer Satisfaction Survey

Oracle Survey :- Oracle deals in selling the database and technology software, cloud engineering system and enterprise software. The company is known for its own brands in database management systems especially. In the year 2013 oracle was a ranked 3rd largest software company in terms of revenue.

The firm also adds to the growth and development of instruments for database development and middle-tier software-related technologies, ERP software for enterprise resource planning, customer relationship management CRM, and supply chain management SCM.

Key points of Oracle survey

Oracle survey

Survey NamePanda Express Feedback Survey
Survey Prize Receive a free entree item with the purchase of at Plate
Receipt Valid 2 Days
Survey Limit 1 per person, per receipt
Offer LimitLimit one Free item per receipt and per visit

The firm also adds to the growth and development of instruments for database development and middle-tier software-related technologies, ERP software for enterprise resource planning, customer relationship management CRM, and supply chain management SCM.

Key points of Oracle survey

  1. Oracle survey provides consultancy that offers expert advice.
  2. They provide service to individuals, companies and government agencies.
  3. They provide a diverse selection of surveying services that range from applications, boundary definition, contour feature surveys, mining solution, full project management of sub-divisional works consisting of a small scale to large scale infrastructure projects.
  4. Oracle surveys add value to the projects by having an experienced person in the provision and also other people seek motivation through the experienced ones.
  5. They make them aware by highlighting the issues before taking place and thus this saves cost and does not affect any procedure because of breakdown or time loss.

Characteristics of the company

  1. The company is praised for its punctuality.
  2. The company is praised for its brilliant and attentive staff.
  3. The company has a good team with good coordination.
  4. An employee of the company has the best solutions to the customer’s problems.
  5. Along with professional courtesy, the company also has a friendly approach to customers.
  6. The company keeps the customers updated about their projects or any problem encountered by customers.
  7. The company does everything very easy and affordable.
  8. They are polite and best in communication. From the very first day, they communicate in the language that the customer would prefer.

Disadvantages of Oracle

  1. The high cost of software and features.
  2. The high cost of annual maintenance and support.
  3. Sometimes aggressive sales tactics and audits.
  4. Poor quality of maintenance and support.
  5. Difficulty while doing business with a vendor.
  6. They are planning to remove around 350 employees in coming months as they are trying an attempt to transform themselves into AWS that is “Amazon Web Services”

Average Customers rating for services provided

Among 100% of the customer survey done in terms of service;

  1. Completely satisfied: 11%
  2. Very satisfied: 23%
  3. Satisfied: 58%
  4. Not satisfied:8%
  5. Completely unsatisfied: 1%

77% of people or customers still prefer to interact with an actual human being in person or through video channel.

Relatd Post:

Average data analysis

  1. Data quality: 30%
  2. Duplicate data: 26%
  3. Data traceability: 25%
  4. Access to data: 16%
  5. Other: 3%

Conclusion

Oracle designs, manufactures and sells both software and hardware related products, as well as they, offer complimenting service in finance, training, consulting, hosting, etc

They provide E-delivery service that is known as the Oracle delivery service cloud that provides generic downloadable Oracle software and documentation.

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